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Dental Billing suck
Sep. 3rd, 2014 10:19 amJust got off the phone with my dental insurance carrier about William's visit yesterday. I expected it to be expensive - the man has the worst oral hygiene ever and has several broken/missing teeth.
A temporary partial was U&C cost $620. The lazy bitch at the window quoted me $350 after insurance. Each. He needs two. So we paid, whatever. Got the receipt and I was looking at my Carrier Policy/Manual. That code should have been copay $41. Yeah, minor difference there sweetcakes.
Called insurance to verify, the book is right, they overcharged by $600. So they called the dentist. Their excuse - didn't have the formulary in front of them, which I know to be a lie. Where did they come up with the $350 then? How did they figure out how much his crown & build up were going to be?
Wonder how many other people they've mis-billed over the years. Thankfully I question everything after having been in the business, but people like my mom would just pay it and never think twice. $20 here and there whatever, but $600? How hard is it to actually look at the policy that pops up on the screen? I watched the guy at the front desk verify he had active coverage, then I watched the biller pull it up again and work things out.
So mad right now. Incompetence knows no boundaries.
A temporary partial was U&C cost $620. The lazy bitch at the window quoted me $350 after insurance. Each. He needs two. So we paid, whatever. Got the receipt and I was looking at my Carrier Policy/Manual. That code should have been copay $41. Yeah, minor difference there sweetcakes.
Called insurance to verify, the book is right, they overcharged by $600. So they called the dentist. Their excuse - didn't have the formulary in front of them, which I know to be a lie. Where did they come up with the $350 then? How did they figure out how much his crown & build up were going to be?
Wonder how many other people they've mis-billed over the years. Thankfully I question everything after having been in the business, but people like my mom would just pay it and never think twice. $20 here and there whatever, but $600? How hard is it to actually look at the policy that pops up on the screen? I watched the guy at the front desk verify he had active coverage, then I watched the biller pull it up again and work things out.
So mad right now. Incompetence knows no boundaries.
